Terms and Conditions
Effective 7 June 2025
1. Introduction
These Terms and Conditions govern the provision of handyman services by Handyman Plus Van, operated by Ian Croasdell ("the Handyman," "I," "me," or "my"). By booking services through my website or other communication channels, you agree to be bound by these Terms.
2. Scope of Services
I offer a comprehensive range of handyman services, including property maintenance, repairs, installations, and related tasks. Services are primarily provided in the Swindon area.
3. Service Requests and Bookings
Booking process: Handyman services are booked as time slots via the website. You can also message me on WhatsApp to confirm which booking option fits your task list.
Booking confirmation: A booking is confirmed once your time slot is reserved and payment is received.
4. Pricing and Payment
Pricing: Handyman services are time‑slot based. I do not provide fixed quotes for handyman bookings.
Payment methods: Payments can be made via PayPal, bank transfer, or cash. Invoices are issued through QuickBooks.
Quotes and project management: If you need a fixed quote or full project management, please use Get a Quote (handled by Fabian Interiors).
5. Cancellations and Rescheduling
Cancellation policy: Cancellations require a minimum of 7 days’ notice to avoid potential cancellation fees. Full refunds are provided only if cancellations are made with at least 7 days’ notice. No refunds will be issued for cancellations made less than 7 days before the scheduled service date, including rescheduling requests.
6. Liability and Insurance
Insurance: I maintain public liability insurance to safeguard against unforeseen events. Clients are encouraged to maintain their own insurance for additional coverage.
Warranty: A warranty for workmanship is provided on completed projects, subject to terms discussed and agreed upon during project consultations.
7. Materials and Safety
Materials: Clients are responsible for providing necessary materials and supplies for their projects unless alternative arrangements are agreed upon in advance.
Safety: Clients must ensure a safe working environment during project execution and disclose any hazardous conditions in advance.
9. Limitations of Service
Excluded services: I do not offer gas or electrical work, gardening, sloped roofs, tip runs/rubbish removal, toilet soil pipes, or clearing brown water drains. For jobs involving such tasks, I recommend consulting with a licensed professional specializing in those areas.
Working limits: I work alone, maximum ladder height is 5 metres, and I do not lift more than 15 kg.
10. Service Areas and Minimum Booking Requirements
Primary service area: Swindon only.
11. Dispute Resolution and Governing Law
Dispute resolution: Any disputes or concerns regarding services provided should be promptly communicated, and I am committed to resolving them amicably and professionally.
Governing law: These Terms and any contractual agreements shall be governed by and construed in accordance with the laws of England and Wales.
12. Modifications to Terms
I reserve the right to amend these Terms as needed, with notifications provided through written communication or email.
Previous Terms (Archived)
Previous versions are available on request. The current Terms above apply to all new bookings.
